Safer Play
At Prince Edward Island Casino, we want play to stay fun and to fit comfortably within your budget and your week. This page lists free help, explains every safer play tool in your account and shows how to reach us.
How do we look after our players?
Safer play is part of how our casino works every single day. We welcome new accounts only from regions that allow online gaming under their laws, and we stick to Canadian rules covering anti-money laundering, identity checks and the minimum age.
- None of the tools on this page cost anything.
- You can set up most tools yourself. Alternatively, email us and we will put them in place for you.
- We send no marketing to anyone who is taking a cooling-off break or has self-excluded.
- We get in touch with players when their activity changes sharply.
Who offers free, confidential support?
The organisations below operate independently of us and offer free help to players and their families.
- Alberta Health Services Addiction Helpline: confidential support for gambling and other addictions.
- Gambling Therapy: free advice and support for anyone affected by gambling.
- Gamban / GamBlock: blocking software that prevents gambling websites and apps from opening on your devices.
- Internet Matters: practical advice that helps parents protect children on the internet.
What signs should I look for in my own play?
The self-check questionnaire is private and only takes a few minutes. Your answers indicate whether your gambling remains under control. Warning signs include:
- You often spend more than you planned.
- You raise your bets to win back losses.
- You keep your gambling secret from the people close to you.
- You borrow money or skip bills to make deposits.
- You feel irritable when you cannot play.
Recognize any of these? Try a tool from the list below, or reach out to a support organisation named earlier on this page.
When does a limit change start?
- Lowering a limit: applies instantly.
- Increasing or lifting a limit: the change applies once 24 hours have passed.
- Your existing limit remains active while you wait, which gives you time to rethink.
Which tools can I use?
Deposit limits
Choose a daily, weekly or monthly deposit ceiling. When you hit it, no more deposits are accepted until the next period starts.
Wager limits
Limit the combined sum of your bets across every game for a period you pick.
Stake limits
Set the largest bet you will permit yourself on a single spin, hand or round.
Reality checks
During a session, a pop-up reminder tells you how much time has passed and what you have won and lost up to that point. You choose how often it appears.
Time alerts
Pick a session length and we will alert you when you reach it. This makes it easy to stop at the right moment.
Cooling-off break
Fancy a breather? You can pick a lock period for your account, running from one day to six weeks. The lock holds for the full time you choose. It can't be ended early, and you won't be able to deposit or play games until it expires.
Self-exclusion
Self-exclusion is designed for players who need a longer break. Your account is blocked for the length of time you select, all marketing stops, and the account stays locked until that time is over.
Account closure
Want your account closed permanently? Just email us. We pay out any remaining balance to the withdrawal method you have verified.
Identity and location checks
We check your identity (KYC) before you make your first deposit. Geolocation also confirms that gambling is legal under local law where you are playing. Together these keep real money play limited to adults.
How are minors kept away from gambling?
Our casino is for players aged 19+ only, and we check age before any deposit. Our Protecting Minors page covers filtering tools and tips for families who share devices.
How can I contact the team?
Is a tool not working, or would you like us to set a limit on your behalf? Email [email protected] with safer play as the subject, and your message will be handled first.